Refund Policy

Audiory sells digital products (including beat licenses and sound kits). Because digital files and licenses can be accessed immediately after purchase, all sales are generally final. This policy explains the limited cases where refunds may be approved.

1. No Refunds for Digital Deliveries

Once a digital item is delivered, downloaded, or a license is granted, we cannot typically offer refunds, exchanges, or cancellations.

2. Refunds We May Approve

We may issue a refund in these situations:

• Duplicate charge: You were charged twice for the same order.
• Technical failure: You cannot access your purchase due to a platform error and we cannot resolve it.
• Unauthorized transaction: A purchase was made without your permission (subject to verification).
• Incorrect product delivery: You received the wrong file or the file is corrupted and cannot be replaced.

3. Refunds We Do Not Approve

• Change of mind or no longer needing the product
• Incompatibility with your software/hardware
• Disliking the sound after purchase
• Accidental purchase (if delivery already occurred)
• Claims after files were downloaded/accessed (unless there is a verified platform issue)

4. How to Request a Refund

Send an email to [email protected] with:

• Your order details (email used, date, item name)
• Reason for request
• Any screenshots or error messages (if relevant)

5. Review Timeline

Refund requests are reviewed as quickly as possible. If approved, refunds are returned to the original payment method through the payment provider’s standard processing times.

6. Contact

• Billing: [email protected]
• Support: [email protected]